1. Cancellation before shipment will incur a service fee. Once the order has been shipped, returns and exchanges are not permitted unless under special circumstances.
2. Extra charges may apply to some bulky products. Shipping fees are subject to actual costs.
3. For deliveries in China, prior time reservation is required.
4. If the logistics cause damage to the products, please provide a video of unpacking. We will assist in claiming compensation from the logistics company.